Frequently Asked Questions

A courier service is a company that picks up and delivers packages, documents, and freight directly from sender to recipient — typically faster and with more care than standard postal or parcel carriers. Cargo704 LLC provides professional courier service throughout Charlotte, NC and the surrounding metro area.

A courier provides dedicated, direct-route delivery — your shipment goes straight from pickup to destination without sorting hubs, shared trucks, or multi-day transit windows. Parcel carriers consolidate thousands of packages through distribution centers. When timing is critical, a courier is the right choice.

Use a courier when your shipment is time-sensitive, high-value, fragile, or requires chain-of-custody documentation. Common scenarios include same-day legal filings, medical specimens, AOG aircraft parts, urgent business documents, and any delivery where a missed window has real consequences.

Cargo704 delivers packages, envelopes, documents, medical specimens, legal files, auto parts, industrial components, AOG aircraft parts, air cargo, freight, dry ice shipments, and more. We do not transport household furniture or moving loads.

Standard same-day service targets pickup within 2–4 hours of confirmed service authorization. For the fastest response, select STAT service — local pickups are targeted within 60 minutes for qualifying local orders. For urgent or AOG situations, call us directly at (704) 282-1600.

Yes. Same-day delivery is our core service. Standard service targets pickup within 2–4 hours of confirmed service authorization. For faster service, select STAT for a 60-minute pickup target on qualifying local orders. We pick up and deliver within the Charlotte metro area and surrounding cities the same day you call, including evenings and weekends.

Yes. In addition to on-demand same-day service, we can schedule recurring pickups and deliveries for businesses that need consistent courier support.

Yes. Use our online delivery order form at cargo704.com/delivery-order to submit your pickup and delivery details. For urgent requests, call (704) 282-1600 directly.

Yes. You can designate an authorized recipient at the delivery address. Please include their name and any access instructions when placing your order.

Absolutely. Cargo704 serves both individuals and businesses. No account is required — simply submit a delivery order online or call (704) 282-1600.

Yes. We pick up from residential addresses throughout the Charlotte metro area, including homes, apartments, condos, and townhomes.

Yes. We deliver to apartment complexes throughout Charlotte and the surrounding area. Please include your unit number and any gate or access codes when placing your order.

Yes. We deliver to hotels and hospitality properties. Include the hotel name, address, guest name, and room number or front desk instructions.

Yes. We deliver to schools, universities, and educational facilities. Please include the recipient's name, department, and any check-in instructions.

Yes. We pick up from Charlotte Douglas International Airport (CLT) and surrounding airport facilities, including airline cargo terminals and freight warehouses.

Yes, we can deliver shipments to airport cargo facilities for freight forwarders, indirect air carriers, logistics companies, and other authorized commercial customers. Service is available for approved clients who have vetted and added Cargo704 to their vendor or approved courier list and have provided the necessary shipment authorization and documentation.

Yes. We regularly transport legal documents, contracts, medical records, import documents, and other sensitive paperwork with care and discretion.

Yes. If you left something at a hotel, office, or event venue, we can retrieve and deliver it for you. Call (704) 282-1600 to arrange.

Yes. Cargo704 serves businesses of all sizes — from small offices to Fortune 500 companies — with same-day, rush, and scheduled courier services throughout the Charlotte metro area.

Yes. We work with businesses on a commercial basis. Contact us at (704) 282-1600 or van@cargo704.com to discuss account setup and billing arrangements.

Yes. We can set up scheduled recurring pickups for businesses that need daily, weekly, or custom-frequency courier support.

Yes. Cargo704 provides proof of delivery documentation upon request. Contact us to discuss your specific requirements.

Yes. We deliver legal documents, contracts, and sensitive paperwork for law firms, title companies, and businesses throughout the Charlotte area.

Yes. We transport medical specimens, lab samples, pharmaceuticals, and healthcare supplies for hospitals, clinics, laboratories, and medical practices.

Yes. Cargo704 is available for after-hours, evening, and overnight deliveries. Call (704) 282-1600 for urgent after-hours requests.

Yes. We operate seven days a week including weekends and holidays for time-critical shipments.

Yes. We provide freight transport and last-mile freight delivery support throughout the Charlotte metro area, including freight forwarder support and air cargo recovery.

Yes. For businesses that require consistent, dedicated courier support, we can arrange dedicated driver assignments. Contact us to discuss your needs.

Yes. We pick up freight from airline cargo facilities at Charlotte Douglas International Airport (CLT), including bonded warehouses and freight forwarder facilities.

Yes, we can deliver shipments to airport cargo facilities for freight forwarders, indirect air carriers, logistics companies, and other authorized commercial customers. Service is available for approved clients who have vetted and added Cargo704 to their vendor or approved courier list and have provided the necessary shipment authorization and documentation.

An Air Waybill (AWB) is the shipping document that accompanies air freight. It identifies the shipper, consignee, origin, destination, and contents of the shipment. Cargo704 can verify AWB paperwork before pickup or delivery to ensure accuracy.

Yes. Our drivers can verify Air Waybills, packing lists, and other shipping documents at the point of pickup to confirm accuracy before transport.

Cargo tendering is the process of presenting freight to an airline for acceptance onto a flight. Cargo704 can transport your freight to the airline cargo facility and assist with the tendering process.

Re-tendering occurs when a shipment is rejected by one airline and must be presented to another carrier or rescheduled for a later flight. Cargo704 handles re-tendering logistics to minimize delays.

Yes. If your shipment is rejected at the cargo facility, Cargo704 can retrieve it, coordinate with the freight forwarder or shipper, and arrange re-tendering or alternative delivery.

Yes. Cargo704 provides comprehensive airport logistics support including cargo pickup and delivery, AWB verification, cargo tendering, re-tendering, and coordination with freight forwarders and airline cargo offices.

Yes. We work directly with freight forwarders to pick up, transport, and deliver air cargo shipments, and can communicate with forwarder staff on your behalf.

Yes. Our drivers are experienced working with airline cargo offices at CLT and can coordinate pickup, delivery, and documentation directly with cargo staff.

Yes. If your freight missed its scheduled flight, Cargo704 can retrieve the shipment, coordinate re-tendering on the next available flight, and keep you informed throughout the process.

No, we support Next Flight Out shipments by providing expedited pickup, airport delivery, cargo tendering, and shipment recovery services. The air transportation and flight booking are arranged by authorized freight forwarders or indirect air carriers (IACs).

Yes. For shipments requiring documented chain of custody — such as medical specimens, legal evidence, or regulated materials — Cargo704 can provide chain-of-custody records upon request.

Yes. Charlotte, NC is our home base. We provide same-day courier and delivery service throughout Charlotte and all of Mecklenburg County.

Yes. We serve all of Mecklenburg County, NC including Charlotte, Huntersville, Cornelius, Davidson, Mint Hill, Matthews, and Pineville.

Yes. We provide courier and delivery service to and from Concord, NC (Cabarrus County).

Yes. We serve Gastonia, NC and the surrounding Gaston County area including Belmont, Mount Holly, and Cramerton.

Yes. Huntersville, NC is within our primary service area. We provide same-day delivery throughout northern Mecklenburg County.

Yes. We serve Matthews, NC and the surrounding Union County communities including Stallings, Indian Trail, and Weddington.

Yes. Pineville, NC is within our service area. We also serve the surrounding communities of Ballantyne and south Charlotte.

Yes. We provide courier service to and from Monroe, NC (Union County seat).

Yes. We serve Fort Mill, SC and the surrounding York County communities including Tega Cay and Lake Wylie.

Yes. Rock Hill, SC is within our service area. We provide same-day delivery between Rock Hill and Charlotte and throughout the greater Charlotte metro.

Cargo704 pricing is based on distance, service level, and any special handling requirements — not a flat rate. Most local Charlotte deliveries fall in a range that reflects the actual miles driven, the urgency of the service, and driver time. The best way to get an accurate number is to call (704) 282-1600 or submit a delivery order online — we quote every job before dispatching a driver, so you always know the cost before we roll.

Every Cargo704 quote is built from four components: (1) Distance — the total miles driven from our driver's current location to your pickup, then from pickup to delivery. Longer runs cost more. (2) Service level — STAT and emergency service carry a premium over standard same-day because a driver is dispatched immediately and dedicated exclusively to your run. (3) Package factors — oversized, heavy, or fragile items that require special handling may affect the rate. (4) Wait time — if our driver needs to wait at your location beyond a standard grace period, a wait-time charge applies. We add these up and give you a firm quote before pickup — no surprises after the fact.

Yes, distance is a primary pricing factor. Cargo704 calculates the total route miles — from driver origin to your pickup address, then from pickup to the delivery address — and applies a per-mile rate to that total. This means a 5-mile local delivery in Charlotte will cost meaningfully less than a 40-mile run to Concord or Rock Hill. You receive a firm quote that reflects the actual mileage before we dispatch, so there are no mileage surprises on your invoice.

We calculate the total driven distance: from the dispatched driver's location to your pickup address, then from your pickup address to the delivery destination. Both legs count toward the mileage total. If a job requires multiple stops, each leg is calculated and included in the quote. We use actual route miles, not straight-line distance.

Yes. STAT service carries a premium because a driver is dispatched immediately — within minutes of your order — and dedicated exclusively to your run with no other stops. Standard same-day service is dispatched on the next available driver rotation, which is more cost-efficient but slower. If your situation is time-critical, STAT is worth the difference. If you have a 2–4 hour window, standard same-day is the better value. We'll quote both options if you're unsure which fits your situation.

Yes. Emergency and after-hours deliveries carry a premium that reflects the immediate dispatch, dedicated routing, and the cost of having drivers available around the clock. That said, we quote every emergency job before pickup — you'll know the exact cost before we roll. For businesses where a missed delivery costs far more than the courier fee (AOG situations, legal deadlines, hospital supply chains), the premium is almost always the right call.

Yes. If our driver arrives at your pickup or delivery location and needs to wait beyond a standard grace period, a wait-time charge applies. We communicate wait-time fees in advance so there are no surprises. To avoid wait-time charges, have your shipment packaged, labeled, and ready before the driver arrives.

Yes, always. Cargo704 provides a firm quote before dispatching a driver. We do not dispatch first and bill later. Call (704) 282-1600 or submit your order online, and we'll give you a price based on your pickup address, delivery address, service level, and any special handling needs.

Yes. Deliveries to communities outside Charlotte's core — such as Concord, Gastonia, Huntersville, Matthews, Monroe, Fort Mill, or Rock Hill — involve more total driven miles and are priced accordingly. The rate reflects the actual route distance, not a flat zone fee. We serve all of these areas and will quote the exact cost before dispatch.

Contact us at (704) 282-1600 or van@cargo704.com to discuss payment options for your account.

Yes. We offer business billing arrangements for commercial accounts. Contact us to set up invoiced billing for your company.

Yes. Commercial accounts are available for businesses that use Cargo704 on a regular basis. Call (704) 282-1600 or email van@cargo704.com to get started.

Yes. Cargo704 provides invoices for all completed deliveries. Contact us at (704) 282-1600 or van@cargo704.com to request an invoice or set up invoiced billing for your account.

AOG stands for Aircraft on Ground — a term used when an aircraft is grounded due to a mechanical issue and cannot fly until a part or component is delivered and installed. Every hour an aircraft is AOG costs airlines thousands of dollars, making speed and reliability critical.

Yes. AOG transport is one of Cargo704's core specialties. We provide immediate, dedicated transport of aircraft parts, components, and supplies to and from Charlotte Douglas International Airport and MRO facilities throughout the region.

STAT delivery is an urgent, time-critical delivery service — the term comes from the Latin 'statim' meaning immediately. Cargo704's STAT service dispatches a driver immediately for medical, industrial, or commercial shipments where every minute counts.

Yes. Cargo704 handles dry ice replenishment and transport for temperature-sensitive shipments including medical specimens, biologics, and perishable cargo.

Yes. We are available around the clock for time-critical and emergency deliveries. Call (704) 282-1600 at any hour for urgent requests.

You can place an order online at cargo704.com/delivery-order or call us directly at (704) 282-1600. Provide your pickup address, delivery address, package details, and any special instructions.

Have the pickup address, delivery address, recipient name and contact number, package description (size, weight, contents), and any special handling instructions ready when you call or submit your order.

Yes. Please have your shipment properly packaged and labeled before the driver arrives. For fragile or special items, use appropriate protective packaging.

Contact us at (704) 282-1600 for real-time status updates on your delivery. Our team can provide status updates throughout the delivery process.

Cargo704 primarily serves the Charlotte metro area and surrounding region within approximately 50 miles of Charlotte. For longer-distance deliveries, contact us at (704) 282-1600 to discuss options.

Cargo704 LLC bases pickup and delivery rates on the physical location of the pickup and delivery address — not the mailing address assigned by the U.S. Postal Service. Some locations have a Charlotte, NC mailing address but are physically located outside the Charlotte city limits (for example, in Mint Hill, Matthews, Pineville, or other surrounding communities). In these cases, pricing is determined by the actual physical service location. If you have any questions about your service area or rate before booking, please contact Cargo704 LLC for assistance.

Cargo704 LLC will not knowingly transport illegal items or participate in any unlawful activity. Customers must accurately describe the contents of every shipment and comply with all applicable federal, state, and local laws. Any request involving illegal goods, fraudulent activity, or other unlawful conduct will be refused. When required by law, Cargo704 LLC may report suspected illegal activity to the appropriate authorities.

If you need to cancel a delivery, please call us at (704) 282-1600 as soon as possible. Cancellations made before a driver is dispatched are generally accommodated. Once a driver is en route, a cancellation fee may apply. Contact us directly to discuss your situation.